Privacy Policy

1. Who we are

ISMM - Institute of Scale Models Making is a practical training institute focused on scale model making, architectural model making, workshop-based learning and related skill training.

This Privacy Policy applies to personal information collected through our website, enquiry forms, Meta/Facebook/Instagram lead forms, WhatsApp messages, phone calls, emails, offline centre visits and admission-related communication.

2. What personal information we may collect

When you submit an enquiry or contact ISMM, we may collect the following information:

• Your full name.
• Mobile number and WhatsApp number.
• Email address, if provided.
• City, area or location.
• Age group or date of birth, if required for admission eligibility.
• Qualification details such as 10th, 12th, ITI, Diploma, Graduation or other education details.
• Course interest such as scale model making, architectural model making or workshop training.
• Preferred joining timeline such as immediately, this month, next month or later.
• Fee comfort, EMI enquiry or payment-related preference.
• Training centre visit preference and preferred contact time.
• Information you voluntarily share during calls, WhatsApp chat, form submission or centre visit.

3. Where we collect information from

We may collect your information from the following sources:

• ISMM website forms on ismmindia.com.
• Facebook and Instagram lead forms or instant forms.
• WhatsApp messages sent to ISMM.
• Phone calls made to or received from ISMM.
• Email enquiries.
• Offline enquiry or admission forms at the ISMM training centre.
• Interaction with our Facebook Page, Instagram account or other official social media pages.

4. Why we use your personal information

ISMM may use your personal information for the following purposes:

• To contact you regarding your course enquiry.
• To provide course details, batch details, training schedule and fee information.
• To understand your course interest, qualification and joining timeline.
• To schedule counselling calls, WhatsApp communication or centre visits.
• To respond to your questions, requests and admission-related communication.
• To send important updates related to ISMM training, admission, workshop or course availability.
• To maintain internal admission enquiry records and follow-up status.
• To improve our training services, enquiry process and communication quality.
• To comply with applicable laws, regulations or lawful requests.

We do not use your information for unrelated purposes without your consent, unless permitted or required by law.

5. Phone calls, SMS, email and WhatsApp communication

By submitting an enquiry form or contacting ISMM, you agree that ISMM may contact you through phone call, SMS, WhatsApp or email for course enquiry, admission counselling, centre visit, batch information, fee details and related training communication.

You can ask us to stop future promotional communication at any time by replying STOP on WhatsApp/SMS or by contacting us through the details given below.

6. How we share your information

We do not sell, rent or trade your personal information to third parties.

We may share limited information only when necessary with:

• ISMM internal admission team.
• Authorised counsellors or trainers.
• Service providers who help us with calls, WhatsApp follow-up, CRM, website hosting, form management, analytics or communication.
• Payment service providers, if you make any payment through an authorised payment method.
• Government, regulatory or law enforcement authorities, only where required by applicable law.

Any third party or service provider involved is expected to use the information only for the purpose for which it is shared.

7. Facebook, Instagram and Meta lead forms

If you submit your details through Facebook or Instagram lead forms, the information you provide may be shared with ISMM for admission enquiry and follow-up. Your use of Facebook, Instagram and other Meta platforms may also be governed by Meta's own privacy policy and terms.

ISMM will use lead form data only for course enquiry, admission counselling, follow-up, centre visit booking and related training communication.

8. Cookies, analytics and tracking tools

Our website may use cookies, pixels, analytics tools or similar technologies to understand website traffic, improve user experience, measure ad performance and show relevant course information.

These tools may collect technical information such as browser type, device type, pages visited, approximate location, referral source and interaction with our website or ads.

You can control cookies through your browser settings. Blocking cookies may affect some website features.

9. How we protect your information

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

• We limit access to enquiry data to authorised team members.
• We use reasonable security practices for digital records.
• We do not ask for sensitive financial information such as OTP, UPI PIN, CVV or banking password.
• We review our data handling practices from time to time.

However, no online system can be guaranteed to be 100% secure. You should also avoid sharing sensitive passwords, OTPs or payment credentials with anyone.

10. How long we keep your data

We keep your personal information only for as long as required for admission enquiry, follow-up, course communication, internal record keeping, legal compliance or business purposes.

In general, enquiry data may be retained for up to 12 months from the last interaction, unless a longer retention period is required for admission records, payment records, legal compliance or active communication.

If you request deletion, we will take reasonable steps to delete or anonymise your information unless retention is required or permitted by law.

11. Your rights and choices

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request update of your contact or enquiry details.
• Request deletion of your personal information.
• Withdraw consent for future communication.
• Raise a complaint or grievance regarding your personal information.

To exercise these rights, contact us using the details given in the Contact section of this page.

12. Children and minors

ISMM course enquiries and advertising are intended primarily for users aged 18 years and above. If a minor submits information, we may require parent or guardian consent before further admission processing, counselling or enrolment.

Parents or guardians may contact us to request correction or deletion of information submitted by a minor.

13. Payment information

If ISMM accepts course fee or booking payment through online or offline methods, payment may be processed through authorised banking or payment service providers.

ISMM does not store sensitive payment details such as card number, CVV, UPI PIN, internet banking password or OTP.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, advertising process, legal requirements or data handling practices.

The updated version will be posted on this page with the latest update date. We encourage you to review this page periodically.

15. Contact and grievance details

For privacy-related questions, correction, deletion, consent withdrawal or grievance, you can contact us:

Note: This Privacy Policy is for general business and advertisement compliance use. For legal certainty, you may get it reviewed by a qualified legal professional.